managed Services

Common Misconceptions

Our Definition of Managed Services

Managed Services means offshoring

Managed Services is for lowering costs

Managed Services is to offload low value work

Managed Services means losing control of the team

Our Definition of Managed Services

Dedicated Team of professionals managed by a trusted partner to respond in a timely manner to skills need and speed up delivery without compromising on quality.

You'll Benefit from

Access to Skills

Ready access to skills to meet short and long term resourcing gaps in a tight labour market.

Seamless

No more long drawn HR/recruitment processes. Staff onboarding happens in a matter of days.

Flexible

Range of flexible options to choose from including skills mixing which is highly effective for the agile way of working.

Knowledge Retention

Unlike the contracting model, knowledge is retained and there is a continuity of acquired IP.

Shared Accountability

We take shared accountability for the quality and certainty of the outcomes.

Cost Effective

Cost is more comparable to Permanent Salaries rather than Contracting/Consulting rates. 

Project Support / Change

Activities We Support

Skills / Resources

Design

Activities We Support

  • Data Analysis
  • Requirement gathering
  • Feasibility & Impact Assessment
  • Solution Design & Data
  • Modelling
  • Rapid Prototyping

Skills / Resources

  • Technical BA
  • Data/BI Analyst
  • Architect

Build

Activities We Support

  • Technical Architecture
  • Infrastructure Set Up & Deployment
  • Datawarehouse/ETL
  • Development
  • BI Report Development
  • Visualization/Dashboard
  • Development
  • Predictive Analytics
  • Model Development & Refinement

Skills / Resources

  • Solution Designer/Architect
  • ETL Developer
  • BI Analyst / programmer
  • Data Engineer
  • Python / R Developer
  • Data Modeler
  • Data Scientist

Test

Activities We Support

  • Planning & Framework
  • Test Environment Setup
  • Test Case Development & Execution
  • Quality Assurance and Continuous Improvement
  • Reporting & Test Management

Skills / Resources

  • Test Manager
  • Tester & QA Leads
  • Test Automation Engineer

Project Management

Activities We Support

  • Business Case Development
  • Project/Program Planning
  • Project Management
  • Change Management
  • Setting up Agile

Skills / Resources

  • Program Manager
  • Business Project Manager
  • Technical Project Manager
  • Change Manager
  • Scrum Master
  • Product Owner

BAU/ Run

Activities We Support

Skills / Resources

Planning & Governance

Activities We Support

  • Root Cause Analysis & Impact assessment
  • Backlog Grooming & Prioritization
  • Release Management
  • Setting Up Scrum Team
  • Reporting and Governance

Skills / Resources

  • Technical Lead
  • Scrum Master
  • Product Owner
  • Release/Change Manager

BAU/Run

Activities We Support

  • Root Cause Analysis
  • Incident Management
  • Minor Enhancements & Fixes
  • Business User Support
  • Monthly, Quarterly Reporting
  • Ad Hoc Analytical Support

Skills / Resources

  • Data Analyst
  • ETL Developer
  • BI Developer
  • Analyst Programmer

Maintenance & Support

Activities We Support

  • Knowledge Transfer & Documentation
  • Issue Tracking & Reporting
  • Service Level Reporting and SLA Management
  • Business Continuity Planning & Support

Skills / Resources

  • Tech Leads
  • Release Manager
  • Change Manager
  • Change Analyst